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"Network Error. Request Failed" for "Menu > Updates > Check for news/updates

skb · 6 · 1012

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Offline skb

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Not sure if this is a bug or merely my problem, but the auto checks for updates had been working fine, and then started getting errors.

As a check, I downloaded the plain HFS.exe onto a different PC on a different network, started it, and checked for updates there, and get the same error.

(Not a big issue, as I can manually update once we go past 2.3m, but I am wondering if it is down for everyone or just me)

I originally thought I broke it with changes to my security settings, but turning off the firewall doesn't make any difference.

On my "production" server, the logs show updates were working fine through June 8,
Quote
6/8/2019 11:31:19 AM               Check update: no new version

but then started failing on the next check:
Quote
6/9/2019 11:31:59 AM               Check update: failed

Are updates from within HFS working for all of you?

Thanks, Steve


Offline bmartino1

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im not experiencing the same error.

but im also getting dns issues and random network drops.

id ask you to manual check it now as there might have been a temp outage and drop in connection.
Files i try to keep and share can be found on my google drive:

https://drive.google.com/drive/folders/1FOWi3Gqaldld6JLXvZ-biDv4RSguf0IC


Offline Mars

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The update request is made using the HTTP protocol by the program,
but the response is done in HTTPS and this is probably what should prevent proper operation.


Offline skb

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Sorry I dropped the ball on replying in a timely manor, Mars!

Is there something I can do differently? Not sure how I broke it, but the boxes I'm testing on are behind external firewalls, so it may be that they are not realizing the replies to the update queries match the requests. (Both 80 and 443 are open for incoming traffic, but that is probably not relevant to a request I make to an external server.)



Offline rejetto

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The update request is made using the HTTP protocol by the program,
but the response is done in HTTPS and this is probably what should prevent proper operation.

you were right, that was the problem.
It should be fixed now.